NEED MORE INFORMATION?
Your frequently asked questions, answered.
Have questions, or need assistance?
Below you will find answers to the most frequently asked questions we get from patients. If you don’t find your question below, our team of knowledgeable professionals is standing by, ready to support you. Reach out with questions about our products, special pricing programs, or anything at all. We’re here for you now and always.
Call: 1-833-300-2782 | Email: clientsupport@aqualitas.ca
How do I register to purchase medical cannabis from Aqualitas?
I want to get a medical document. How does it work?
You can use our clinic partners to obtain your medical authorization. Click here to register with HelloMD for a FREE virtual consultation either by phone or video appointment with a licensed practitioner in Canada.
The consult takes 15-20 minutes and is completely free.
Once approved your medical document will be sent securely to Aqualitas.
What do I need to share with the clinic when scheduling a medical cannabis consultation?
The clinic will require your medical history, a list of your current medications and dosing and any family history that is relevant. Just like a regular doctor’s appointment you will need to provide these details to the practitioner to ensure they can safely authorize you for medical cannabis treatment without concerns about medication interactions or contraindications.
I'm nervous about talking to my doctor about medical cannabis. Do you have any suggestions to make me more comfortable?
Your health care team is committed to supporting your health and well-being so this will be their priority when discussing medical cannabis as an option for you. Some things that might make you more comfortable when approaching them about medical cannabis include:
- Researching ways that medical cannabis has helped others with your condition or similar conditions
- Obtaining information about what types of cannabis may help you, for example certain CBD or THC ratios, oil or dried flower etc. If you have information on specific strains that may be more helpful share this information as well.
- If your health care practitioner is apprehensive about authorizing medical cannabis, you could suggest that they authorize your use for a short time so that you can assess together the effectiveness, side effects etc.
- If you are without a health care practitioner or have a health care practitioner that will not authorize cannabis for you, and you wish to make further inquiries, please contact us at 1-833-300-AQUA(2782) for assistance or contact our FREE virtual partner clinic, HelloMD, who have health care practitioners that specialize in cannabis and can get you your medical document (authorization) virtually using your computer or smartphone.
Is medical cannabis covered by health insurance?
At this time, most health insurance plans do not cover medical cannabis, though a number of large insurers have indicated they will provide coverage for some conditions. Veterans of the Canadian Armed Forces, and members of the RCMP and the Department of National Defence are eligible for reimbursement. Please contact your insurer or employer to inquire about your eligibility coverage for medical cannabis.
I need a special assessment for my VAC coverage – how do I do that?
If you have more than 3g/day of medical cannabis authorized by your practitioner you can apply for additional coverage with VAC using a special assessment with a Specialist. Talk to us today about how to get a special assessment.
Are all of your products organic?
All of the products grown and produced under the Aqualitas brand are certified organic. To meet growing and changing demands for medical cannabis, in addition to our own Clean Green certified organic products, we now offer high-quality, sustainably grown, third-party cannabis products through our Current brand. We also carry several third-party partner paroducts, some of which are organic, but not all.
What are the laws regulating medical cannabis?
While medical cannabis is legal, it is still regulated by Health Canada and subject to a number of rules and restrictions. Please review these rules to ensure that you are aware of these regulations.
Will medical cannabis make me high?
The feeling that is described as ‘high’ is an effect of certain cannabinoids within cannabis. THC is the chemical compound most associated with this ‘high’. The effect of THC on an individual depends on several factors, including the consumption method, regularity of use, body weight and metabolism etc. CBD, another chemical compound, is less likely to cause this feeling but the effects of cannabis are largely dependent on the individual.
I have just received my first order. What now?
When using medical cannabis for the first time, there are some important considerations.
You will need to choose how you will consume your medication – vaporizing dried cannabis and ingesting oils are considered the safest means of consumption.
Whether you are taking oils, vaporizing or smoking, it is important to begin with a small dose and increase it very gradually. “Start low and go slow” is a good guideline to follow. Wait at least three hours from your initial dose before taking more cannabis. You should never operate a motor vehicle or other safety-sensitive equipment while impaired or until you know how cannabis use affects you.
Aqualitas includes a medication journal with your welcome kit to help you keep track of your experiences, what works and what doesn’t, and other useful information.
How long does it take to complete the registration process?
Once we have received your medical document by secure transmission from your healthcare provider, and you’ve sent your registration document to our Client Care team they will need to verify some of the information with your healthcare provider or clinic before finalizing your registration. You will receive an email from Aqualitas as soon as your authorization is validated and your registration is complete.
Do you offer compassionate pricing?
Aqualitas is committed to making medical cannabis accessible to those who need it. We offer discounts to many of our clients on Aqualitas, Reef Organic and Current products available on our medical platform:
10% seniors discount for clients aged 60 and over
60% pediatric discount for clients less than or equal to 19 years of age.
30% compassionate discount (Increased):
- If your income is below $40,000 per year, or you receive provincial or federal disability/ income support
25% for 1st responders and active Canadian military members.
Discounts cannot be combined. If you qualify, please complete the Compassionate Pricing Form and send to our Client Care team. We are here to answer any questions you may have.
Do you have a program for Veterans?
We are committed to assisting veterans of the Canadian Armed Forces with access to medical cannabis. In addition to supporting veterans with the Veterans Affairs Canada (VAC) application for medical cannabis reimbursement, we will cover the 1st month’s supply of product, while awaiting VAC approval. For more information on our services for veterans please visit the Veterans portal or contact 1-833-300-AQUA(2782).
Is medical cannabis tax deductible?
Canada Revenue Agency permits medical cannabis as a medical expense and it is eligible for the medical tax credit.
I'm currently registered with another LP, how do I transfer my medical document to Aqualitas?
To transfer your medical document to Aqualitas, simply contact your current licensed producer and request that they transfer your medical document to us via our secure fax line 1-855-750-1884.
Please call Aqualitas and let us know that we will be receiving this document. You will also have to complete our registration form. For more information visit the Transfer page.
How do I choose a consumption method for my medical cannabis?
Consumption methods and dosing vary between individuals but there are things to consider when choosing how to get the full benefits of your medical cannabis. There are a number of ways to consume cannabis through combustion: eg. smoking via a joint, pipe, bong etc. This is not the method that is recommended, as smoking is an irritant to your lungs and combusting cannabis produces chemicals that can be harmful.
Vaporization is the preferred method for inhalation of dried cannabis. It is more efficient than smoking, produces a quicker effect and doesn’t result in the production of dangerous chemicals created through combustion.
Ingesting cannabis oil is a consumption method growing in popularity. It provides medical clients a simple method of consuming cannabis. It is very important when consuming oils that you adhere to the “Start low and go slow” guideline. The effects of cannabis consumed this way take longer to be felt but last a lot longer than smoking or vaporizing.
Note: When beginning to use cannabis oil, start with a very small amount and wait at least six hours between doses. The onset time until you feel the effects of cannabis is greater when ingested so extreme caution should be exercised before redosing.
It is helpful to track the effects of your consumption methods and make a decision that’s based on you.
Our FREE virtual partner clinic, HelloMD, have healthcare professionals that specialize in cannabis and can support you in obtaining your medical document (auhorization) and format preferences can be discussed and documented at this time to start you on your journey.
How do I use and store vape products?
We’ve prepared a special Vape FAQ document for you that covers all the basics. Please click here to view it online.
NEW FORMATS FINALLY HERE!
THC & CBD options in capsules, topicals & inhalers
Brought to you by our medical cannabis partners, Proofly, Remidose and Cicatrix. All expertly crafted and specially formulated.